Tribe lets you store your loyalty cards in one place, so they’re easier to find when you need them. Below you’ll find quick steps, common questions, and simple fixes for the things users ask about most.
Get up and running with Tribe in under a minute.
Try increasing your phone brightness, cleaning the screen, and holding the phone steady. Some scanners also work better when the barcode is slightly further away rather than very close.
You can add many cards supported by Tribe, and in some cases add a custom card if your brand is not listed.
Yes. Open the card, go to its settings, and choose the option to recapture or update the card details.
Promotions may only be available for certain brands, regions, or users. Some promotions may also expire or be hidden once they are no longer active.
If the promotions filter is enabled in your settings, Tribe will only show promotions for brands already in your wallet. You can turn this off in the app settings.
Yes, an account helps keep your cards associated with you and makes it easier to manage them across sessions.
Tribe is built to store the information needed to help you access your cards and app settings. Good security practices are followed, but you should still protect your device with a passcode and keep the app updated.